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Full self-paced online course with lecture videos, eManual, worksheets with sample answers

What’s In It For You?
Build the capability & confidence to deal with complex situations, identify root causes of problems, make timely and sound decisions and anticipate and address risks!  Use an easy-to-apply structured process that will make you a master in solving problems and making decisions! 
This Course is Best For
Anyone who is in charge of or involved in solving problems and making decisions/ recommendations.  Anyone in a supervisory or managerial role.
Completion Time
Maximum of 2 hours
Course Access
Up to 1 Year from course purchase


Course Curriculum

  • 1

    Course Orientation

    • Welcome, Learners!

    • Course Success Tips + Troubleshooting Guide

    • Engage and Share Your ACQs!
  • 2

    Course Files & Instructions

    • Download Your Course Files

    • Freebie: Sample Completed Activity Worksheets

    • Lecture Videos: Guide Instructions
  • 3

    Understanding the Skill of PSDM

  • 4

    The Right Attitude Toward Problems

    • Introduction: The 5 Mindsets

    • 5 Mindsets for a Successful PSDM

    • Mindset 1: Welcome Problems!

    • Mindset 2: Macro-thinking

    • Check-in Question

    • Mindset 3: MONEY is NOT the ONLY SOLUTION

    • Mindset 4: Rational/ Objective Step-by-step Process

    • Mindset 5: 3Ps - Prepare, Plan, & Prevent

    • Recap: The 5 Mindsets

    • Chapter Quiz
  • 5

    Creative Thinking & Critical Thinking in PSDM

    • The 2 Types of Thinking

    • Creative Thinking vs. Critical Thinking

    • Review: 2 Types of Thinking

    • Check-in Question

    • Traffic Light Analogy

    • Chapter Quiz
  • 6

    Overview of the SAPADAPPA Framework

    • Overview of the SA-PA-DA-PPA Framework

    • Situational Analysis (SA)

    • Problem Analysis (PA), Decision Analysis (DA), & Potential Problem Analysis (PPA)

    • Recap: Overview of the SAPADAPPA Framework

    • Chapter Quiz
  • 7

    Situation Analysis: Prioritizing Concerns & Identifying Next Level Analysis

    • Situation Analysis: Prioritizing Concerns & Identifying Next Level Analysis

    • Step 1: LIST DOWN the Specific Concern

    • Step 2: IDENTIFY the Details of the Concern

    • Step 3: PRIORITIZE the CONCERNS

    • Step 4: Identify How to ANALYZE the Concern

    • Step 5: PERFORM Containment Action

    • Recap: Situation Analysis

    • For Better Understanding and Appreciation of the SA steps...

    • Chapter Quiz
  • 8

    Problem Analysis: Finding the Root Cause

    • Problem Analysis: Finding the Root Cause

    • Step 1: IDENTIFY the Problem Statement

    • Step 2: DETERMINE Root Causes Using the 5 Whys Technique

    • Step 3: VALIDATING the Identified Root Causes

    • For Better Understanding and Appreciation of the PA steps...

    • Chapter Quiz
  • 9

    Decision Analysis: Choosing the Best Possible Option

    • Decision Analysis: Choosing the Best Possible Option

    • Step 1: CLARIFYING the Decision

    • Step 2: COME UP with Your SOLUTION Options

    • Step 3: DEVELOP Your DECISION MAKING CRITERIA

    • The ECTEA Criteria + Decision Analysis Form

    • Recap: Decision Analysis

    • For Better Understanding and Appreciation of the DA steps...

    • Chapter Quiz
  • 10

    Potential Problem Analysis: Preventing & Correcting Potential Threats

    • Potential Problem Analysis: Preventing & Correcting Potential Threats

    • Step 1: LIST DOWN the Potential Problems

    • Step 2: DETERMINE the Possible Causes of Each Potential Problem

    • Step 3: IDENTIFY Preventive Actions

    • Step 4: PREPARE Contingency/ Corrective Actions

    • For Better Understanding and Appreciation of the PPA steps...

    • Chapter Quiz
  • 11

    Conclusion

    • Make SAPADAPPA (PSDM) a daily habit!
  • 12

    Your Feedback Is Important To Us

    • Congratulations for finishing your course! We'd love to hear from you, please leave us a feedback!
  • 13

    Post-Course Support

    • Request For A Virtual Class or Blended Learning Program

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